FAQ

Question: We have some our own products, can you offer and produce for us?

Answer: We have the experienced people for sourcing and developing. According to your requirements, we will offer the price for your reference and make samples for your check. We can produce the items what we offered.

 

Question: How do you control the quality of delivery?

Answer: For samples, we check the quality first by ourselves, only when we think they are good quality, we send the samples to customers for approval. On production, the quality should be remained the same as the approved samples, our QC people with good experience check the product quality during the producing procedure and also check the final quality after packing.

 

Question: Can we order different items and can you consolidate them into one shipment?

Answer: Some of different items are made in different area, we collect them together in one warehouse, organize the local logistic and load them into one container for your shipment.

 

Question: Where is your company? Can we visit your factory when we are in China?

Answer: Our company is located in Shanghai, and our products are produced all over of China, we often go to factories in different regions of China for product developing and product quality check. We warmly welcome you to visit us, please inform us the products of your interests, we show you the relevant production of manufacturers.

 

Question: What is your delivery time after our order, and how do you control the delivery on time?

Answer: Normally we need one month to produce for one order, but we will check the delivery time according to the items and quantity with your detail order. After order confirmed, we make the producing plan, then, follow and track the producing time during the producing procedures. When we find any problem which could influence the delivery, we discuss with production manager and push them to find the solution as soon as possible, and in the meanwhile, we inform our customers about the status of production. We send the update information of producing status to customers, until the products are shipped.

 

Question: Can we require other more products for gardening or other relevant industry?

Answer: We develop and supply wide range of products for gardening, greenhouse, horticulture, agriculture supplies products for growers. We have good experience and we are good at new product developing. Any products you need, please feel free to contact us, we are very happy to develop more products with you.

 

Question: Can you provide the samples for our check?

Answer: Normally samples for quality check can be provided for free, but freight collected.

 

Question: What is your service after the delivery?

Answer: If you have any questions or find any problem after you receive the products, please feel free to contact us, and send us the photos, we will check with our production department to give the proper solution, also find how the problem happened, to avoid happening again in the future.